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Terms of Sales

Our policy

These general conditions of sale apply to all orders placed by the customer to Ayna B on the website

In addition to this, you will need to know more about it.

Ayna B reserves the right to adapt or modify the general conditions of sale at any time without notice to customers. The customer acknowledges having read before ordering the special conditions of sale set out in this document.

Available stocks

The presentation of the products on the site is valid as long as it is visible to the customer. I do not guarantee the availability of products at all times. All products are guaranteed new. Also, I reserve the right to discontinue the sale of any product at any time.

Prices and shipping costs

The prices displayed on are indicated in Euros. Any change in the legal VAT rate will automatically be reflected in the price of the products presented on the site, on the date stipulated by the implementing decree. Full payment must be made when ordering. These prices do not take into account the delivery costs, invoiced in addition, and indicated before the final validation of the order.

Several delivery methods are available, their costs are clearly indicated during the order validation process and you are free to choose the method that suits you best, according to your expectations.

Confirmation of orders / conclusion of contract

Once you have placed an order, you will receive a confirmation email. If for some reason I have not been able to process your order, you will be informed directly by customer service at the e-mail address provided during your order.

Payment method

To pay for your order, there are two payment methods available to you. You can therefore pay by Paypal or CB, which are secure and fast methods.

Ayna B reserves the right in particular to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is being administered. .

Terms of delivery

The products are delivered to the address indicated by the consumer on the order form.

Ayna B makes every effort to ship your orders very quickly. Packages are shipped within 48 to 72 hours after order confirmation.

Although every effort is made to deliver to you within the given deadlines, delivery may sometimes take longer due to unforeseen events (total or partial strike, in particular of postal services and means of transport and / or communications).

The customer must check the completeness and conformity of the information he provides to Ayna B. The latter can not be held responsible for any input errors and the consequences in terms of delay or error in delivery. In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the customer.

We are not responsible for mailbox theft or loss of packages. In addition, when the package is declared as "delivered in letter box", Ayna B accepts no liability.

In addition to this, you will need to know more about it.

When the customer does not claim his parcel from the designated relay point, the post office or in his letterbox within the time limit, Ayna B is in no way responsible. No refund will be made on the order. It is the same for the addresses which will be badly informed.

Proof of the transaction

The computerized registers will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium which can be produced as proof.


In addition to this, you will need to know more about it.

See Return conditions.

Any promotional item is neither returned nor exchanged. In addition, no exchange or refund is made on abayas, caftans, evening dresses, qamis, salwar kameez and accessories which are neither returned nor exchanged. For reasons of hygiene, medina silk shawls as well as other veils / shawls / hijabs are neither returned nor exchanged.


All products are shipped by the post office or global relay. In addition to being economical, this service delivers in 72 hours throughout France and offers you the possibility of picking up the products ordered at your post office near the delivery address in the event of absence during the presentation of the factor. .

Product warranty

In accordance with article 4 of decree n ° 78-464 of March 24, 1978, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of the hidden defects of the thing sold. .

The consumer is expressly informed that Ayna B is not the producer of the products presented on the website, within the meaning of law n ° 98-389 of May 19, 1998 and relating to liability for defective products.

Consequently, in the event of damage caused to a person or to a good by a defect of the product, only the responsibility of the producer of this one can be sought by the consumer, on the basis of the information appearing on the packaging of the product.

Intellectual property

The texts, comments, images, photos and illustrations on the site and official social networks are reserved under copyright. As such and in accordance with the intellectual property code, any total or partial reproduction is strictly prohibited.

Computing and Freedom

In accordance with the Data Protection Act dated January 6, 1978, you have the right to access, rectify, modify and delete data concerning you. You can exercise this right by sending us an email to the following email address

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