To contact us, please send us an email to the following address: Aynaboutique24@gmail.com

We will get back to you from the next working day, Monday to Friday from 10 a.m. to 7 p.m.

1 - Exchanges

In addition to this, you will need to know more about it.

Exchanges are not possible.

In addition to this, you will need to know more about it.

2 - Returns

In addition to this, you will need to know more about it.

The following clause does not concern personalized items such as kimonos and abayas designed by Ayna Boutique (creation 140cm / 150cm / etc) AND the following products: abaya, caftans, evening dresses, qamis, salwar kameez and accessories which do not are neither returned nor exchanged.

For hygienic reasons, Medina silk shawls are neither returned nor exchanged.

If the product has been tried on, taken to the showroom, it cannot be returned for any reason. By purchasing a product locally, the authorized customer will be satisfied with the product.

Regarding the boxes, no exchange or refund will be made.

In addition to this, you will need to know more about it.

In addition to this, you will need to know more about it.

If you want to return an unwanted item to me, you have every right to do so, as long as it is within 14 days of delivery, and provided that:

The product is returned in perfect condition, clean and unwashed, unworn (it may only have been tried on and must be in the original condition, the label must have been left on the product which must be returned to the inside or accompanied by its original packaging), the shoes have been tried on inside, the articles have no traces of make-up. If you are entitled to it, we will give you a credit for the amount of the item (price paid at the time of your order). We invite you to refer to the General Conditions of Sale (see dedicated website page) for more information. Namely, due to the context of the health crisis, no exchange or return can take place. We are listening to you and you can write to us by email.

In addition to this, you will need to know more about it.

However, if you received an incorrect / defective item, I'm sorry to hear. In this case, do not hesitate to write to me at the following address: aynaboutique24@gmail.com . Don't forget to give me your order number.

To know the status of your return request, contact us by email at the following address: aynaboutique24@gmail.com