Size guide: S - 54 M - 56 L - 58 XL - 60 XXL - 62 The qamis measures: 135cm long in S 140cm long in M 145cm long in L 150cm long in XL Regarding the length, they arrive just above the ankles according to the following guide: 54 - 1m70 56 - 1m75 58 - 1m80 60 - 1m85 62 - 1m90 The model is 1m85 wearing a size 60
Your questions, our answers
To contact us, please send us an email to the following address: Aynaboutique24@gmail.com
We will get back to you from the next working day, Monday to Friday from 10 a.m. to 7 p.m.
1 - Exchanges
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Exchanges are not possible.
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2 - Returns
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The following clause does not concern personalized items such as kimonos and abayas designed by Ayna Boutique (creation 140cm / 150cm / etc) AND the following products: abaya, caftans, evening dresses, qamis, salwar kameez and accessories which do not are neither returned nor exchanged.
For hygienic reasons, Medina silk shawls are neither returned nor exchanged.
If the product has been tried on, taken to the showroom, it cannot be returned for any reason. By purchasing a product locally, the authorized customer will be satisfied with the product.
Regarding the boxes, no exchange or refund will be made.
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If you want to return an unwanted item to me, you have every right to do so, as long as it is within 14 days of delivery, and provided that:
The product is returned in perfect condition, clean and unwashed, unworn (it may only have been tried on and must be in the original condition, the label must have been left on the product which must be returned to the inside or accompanied by its original packaging), the shoes have been tried on inside, the articles have no traces of make-up. If you are entitled to it, we will give you a credit for the amount of the item (price paid at the time of your order). We invite you to refer to the General Conditions of Sale (see dedicated website page) for more information. Namely, due to the context of the health crisis, no exchange or return can take place. We are listening to you and you can write to us by email.
In addition to this, you will need to know more about it.
However, if you received an incorrect / defective item, I'm sorry to hear. In this case, do not hesitate to write to me at the following address: aynaboutique24@gmail.com . Don't forget to give me your order number.
To know the status of your return request, contact us by email at the following address: aynaboutique24@gmail.com
